- Vatech 3D Viewers
- Hardware Sensors
- Hardware Capture Program
- Legacy Devices
- General Q&A
Please use the following search box to quickly locate valuable FAQ support guide.You can use key words or full statement to search by. Alternatively you can simply browse by Category below
All devices not appearing in the below Non Supported lists should be inspected prior to upgrading any PC or Operating System. For some 2D/3D Devices might also requested for Certified IT or Authorized Dealer to inspect "FrameGrabber/AnyGrabber" Card for compatibiilty. IT or Certified Dealer Technician Visit is required to inspect the card to confirm it is compatible for upgrade.
Vatech Legacy & Class B devices:
EzSensor (Non Multi Series)
PaxPrimo* (LCD TYPE)
PaxUni , PaxUni3D (Except H-Pannel Versions) -32bit only
PaxDuo3D C1/C2 (Platform 0/1) 32 Bit only before 2012 production date.
PaxReve3D (Platform 0/1) - Excluding AG2.0 1.1 version.
All Listed Units Below are non -supported for Windows 7
All units listed below are legacy devices that are not compatible for upgrading to Windows 7. We recommend reviewing the HIPAA
Non Supported Ewoo Legacy Devices
Picasso Duo (including C1 Sensor equipped units)
(non Picasso) Master3D/Master3Ds
Non-Supported Vatech Class B Devices
PaxUni , PaxUni3D (H-Pannel Versions) -32bit only
PaxReve3D -equipped with Hardware Version 1.1 AG2.0 Card (No support - VISTA ONLY)
AnySensor/AnySensorN (All versions)
Suni* and Suni3D Units* (including H-Pannel Versions) - Contact Suni Digital Imaging.
Synca - Gray Falcon Intra Oral Sensors (All sizes) - Contact Synca*
NOTICE: Vatech is not able to guarantee any upgrade to any windows platform other than 'as delivered by manufacture' due to changes or updates to Windows* by Microsoft with out notice at any given time due to changes out side of manufacture control.
Any upgrade or Update windows platform should be carefully managed by Certified IT Consultant in accordance wtih Manufacture specifications and suggestions. Failure to comply or devasion might cause potential stability issues or undesired failures.
Always retain Original Capture PC and Hard Drive in its entirety in case of upgrade failure to reversion of the system and retention.
In some cases limited functionality might occur, such as twain, direct integration and other such which was originally designed to operate in the previous platform. In those cases we are unable to provide functionality.
Once the upgrade or update is compleated, It is strongly advised that any upgrade a certified IT professional creates a 'clone' copy of the working hard drive in case of failure due to such updates or changes out side of our control.
The orginal PC provided is the recommend PC and PC Specs to run the device.
All other PC's including those specs used by preivous IT are all subject to user - use at own risk even if meeting or exceeding 'specfications' even if provided by Vatech Remote support.
We recommend using the provided PC; orginally provided 'As delivered by manufacture' as designed to operate to support the internal cards, drivers device funtionality including software - reconstruction and so forth.
If OS upgrade is selected; we recommend Certified IT benchmark and replace any faulty components as needed, if the PC fails beyond a repairable limit it might be required to source a suppliment PC from 3rd party source.
Replacing hard disk in existing PC, Solid State drives offer a great way to increase the performance of the PC..
Solid State Drives serve as a great upgrade option and increasing phyiscal memory. Install new OS on new Hard Drive retaining old drive as backup which will later be stored for safe keeping by the end users.