Articles in "NCSW (VCaptureSW)" Category

Vatech Recommends your dealer technician access the following link to download the general PM schedule. Preventive Maintenance Schedule.PDF

In the even that VTFileManager is not running at the time of saving and fails; you might get a balloon message that VTFilemanager does not work; and also unsaved images exist.Once you have solved the VTFilemanager connection issue you can follow the next steps to re-send the image for saving. If not please see -  Locate the task tray located n...

Security software & Antivirus Exclusions & For all "P2" Pax-i, Smart3D;  any unit equipped with NCSW - Capture Software Freezing or Slow after hitting Ready is normally caused by Antivirus or other security software blocking/delaying the normal operation of the software.Under compliance Vatech Support is not able to set these...

When trying to take images 2d Panoramic/Ceph or 3D CT images - Capture program produces "Error Code 11" or "Error Code 30" as shown below. In some cases you might get a blank empty box appear having only image of a Red XError [Code:11] / Error [Code:30] will also appear as shown below  In some cases; an Empty Box - Hav...

Please note the following procedure applies to All Pax-i, Paxi3D, Paxi3D Green , Smart3D  units and some other  P1 Equipped units that use "NCSW" (New Capture Soft Ware) as show below in the screen shots.The procedure for re-saving for all modalities; Pano, Ceph, CT are all basically the same except the mode we pick, also if you...

Dexis support multiple capture types; Intraoral as well as Ceph/Pano. Some cases if calling the scanner /Twain function of dexis from the I/O section (Noted in the software by a tooth icon) and separated by 1 to 4 lines the image will often time result as being chopped up into I/O sized images.To avoid this issue; the icon resembling the upper huma...

The bite wing option can be found by selecting “Orthogonal” once this option is selected then you can select what bite wing region you would like to capture. Whether it is right, left, front, or both sides! Our NCSW can do that for you!